Due to the increase in the number of passengers, increasingly frequent flight delays and staff shortages at airlines, the airport experience has been compromised. This deterioration manifests itself in long lines at check-in points and endless waits at boarding gates.
Statistics reveal that flight delays have increased alarmingly in all regions, with an overall increase of 33% in the last three years. This trend highlights the growing problems faced by travellers around the world.
On the other hand, surveys carried out by Airport Dimension* reveal that only 13% of passengers remain at the boarding gate waiting for their flight. The vast majority prefer to take advantage of their time at the airport doing various activities, such as working, eating, shopping or accessing a quiet place to rest. With more than 30 years of experience, Collison's loyalty programs have grown stronger and adapted to changing consumer preferences, offering services focused on reducing travellers' stress through additional options for rest and relaxation.
Sleeping pods, also known as "sleeping boxes", are compact, private spaces located within airports, designed so that travellers can rest peacefully. These capsules are equipped with amenities such as comfortable beds, charging stations, Wi-Fi, and custom lighting, providing a perfect retreat away from the hustle and bustle of the terminals. Through its renowned loyalty programs, Priority Pass and LoungeKey, Collinson Group offers unparalleled coverage in America, allowing its clients to access sleeping boxes at the main airports in Colombia, Brazil and the United States.
* Sleeping pods at the El Dorado International Airport, in Bogotá. To access the cabins, simply present your boarding pass and the Priority Pass card or Lounge Key. Check-in is done on the spot, without the need for a pre-reservation. You can also pre-book through the website to ensure availability. In Colombia, for example, members of these programs can find sleeping pods at the international airports of Bogotá (El Dorado) and Medellín (JM Córdova), providing an ideal sanctuary to recharge before embarking on their journey.
In response to rising traveller expectations, Collinson's programs go beyond standard lounge experiences by offering access to wellness packages at exclusive spas located at major airports in Brazil and the United States. Your clients will be able to delight in our premium benefits ranging from oxygen aromatherapy, massages, manicures and facials, ensuring they begin their journey feeling completely relaxed and rejuvenated.
* Spa at Los Angeles International Airport, USA.
Due to its high perceived value, access to airport lounges is an outstanding benefit for companies that want to build customer loyalty. Collinson offers the largest lounge coverage in all of America, many of which have exclusive spaces. These spaces go beyond the delicious buffets, refreshing drinks, WiFi and comfortable seating found elsewhere.
A good percentage of the VIP lounges offer quiet spaces with comfortable lounge chairs designed to rest in a serene and relaxed atmosphere, away from the hustle and bustle of the terminals.
Many of them have showers so passengers can freshen up, which is especially useful on long-haul flights or long layovers.
In some cases, there are dedicated spaces for practising yoga and meditation within the VIP rooms. These spaces are equipped with yoga mats, meditation pillows and calm music, creating a serene environment for those who want to find a moment of calm before embarking on their journey.
WithU is a Collinson Group program providing a wide range of premium gymnastics, meditation, yoga and breathing techniques sessions. This program goes beyond the boundaries of the airport, ensuring that your customers can maintain their exercise routines no matter where they are, promoting the benefits associated with your brand on a daily basis. With over 1,000 personalized workouts led by world-renowned trainers, WithU caters to all fitness levels. Audio-guided workouts through the app and 3D avatar experience offer a completely personalized exercise experience, allowing members to exercise anytime, anywhere, regardless of their travel schedules.
Collinson's programs go far beyond simply providing access to airport lounges. Its extensive set of additional benefits includes:
Gastronomic options outside the VIP rooms.
Spa services.
Special offers in duty-free stores.
Convenient car rental rates.
Discounted transfer services.
Online shopping with free airport delivery.
Airport guide apps.
Fitness memberships that can be used anywhere.
The wide range of services offered, along with the positive weighting that consumers place on travel experiences, make Collinson the ideal partner for your company to provide premium experiences from the moment your customers arrive at the airport to their final destination.
