As we set foot into a post-COVID world with easing restrictions, the travel ecosystem continues to be in a state of flux. Against this backdrop, a new study has been commissioned by Collinson, a global leader in traveller experiences, which provides insight into the latest trends and expected travel habits of travellers across Asia Pacific. The study, which surveyed over 5,000 frequent travellers across seven major markets of Asia Pacific including Australia, China, Hong Kong, India, Japan, Singapore and South Korea, reveals that the state of travel in 2022 will see a marginal improvement from the prior year in terms of the percentage of travellers undertaking frequent trips. Travellers who averaged 6 return trips pre-pandemic (2019), are beginning to return to the skies, with an average of 3 self-predicted return trips planned for 2022. However, with countries across Asia Pacific easing their travel restrictions and requirements in recent times, the pent-up demand amongst travellers is likely to result in a further spike in trips this year across the region.
Planned trips on the horizon With summer in the northern hemisphere ushering in what has generally been believed to be the “peak travel season”, one can expect to see a rise in travel around the region as people start planning their much-awaited vacations. Although the majority of these trips are expected to be domestic leisure trips, 55% of respondents have expressed an interest in travelling outside of their home market for at least one trip. This is significant, as it showcases that the number of people who are willing to undertake international travel has grown by nearly 10% since 2021, while domestic leisure travel growth remains steady at 3% for the same period. Equally, it reflects how travellers are not holding back on the scale of their journey and remain eager to make up for the time and experiences lost over the last two years due to the pandemic. Of all the forms of travel, be it leisure, business or a mix of the two, business travel is the one that has been impacted the most. On one hand, nearly 70% of travellers have booked at least one leisure trip in 2022, but this sits at less than 50% for corporate travel. Overall, across all forms of travel, the number of return trips is seeing a gradual increase. Whilst this shows positivity, some concerns remain around returning to travel, with 61% of the research respondents indicating that the pandemic continues to have a discouraging effect on their air travel.
Travel anxieties continue to linger Despite people committing to travel in 2022, a large portion of travel hesitation seems to stem from people’s unwillingness to be inside an airport. Close to half (42%) of respondents indicated having anxiety about picking up infections while at the airport. The remainder fear that crowds at the airport may lead to another outbreak, whilst others want to avoid the logistical hassles that come with travelling in the new normal – including mask-wearing, travel restrictions, mandatory quarantines, and more. However, only a little over 10% of people still feel unsafe about travel, which is a promising trend when it comes to travel recovery.
Airport lounges aiding the journey Airport lounges are seen as key in curbing travel anxiety – on average, travellers regard lounge access as the number one most desirable travel benefit at the airport. 55% of respondents selected that they “feel valued as a customer” as their number one emotion when they have access to a lounge as a reward benefit in markets such as China, Hong Kong, Singapore and South Korea A further 41% also agreed that lounge access makes them feel safer when undertaking air travel. However, these numbers are significantly higher in markets such as China and India, where borders have largely remained closed in 2022. In China, in particular, 64% admit that being in a lounge makes them feel safer, whilst slightly less than 70% believe that having access to a lounge makes them feel valued.
Rewards in today’s new era of travel The survey also revealed that a focus on improving the entire customer journey in these testing times could yield significant dividends for brands. Todd Handcock, Global Chief Commercial Officer & President Asia Pacific at Collinson said, “After two long years of waiting for the pandemic to recede and borders to open up, people across Asia are eagerly embracing the return of travel. This is an encouraging trend given that apprehensions around travel safety continue to exist. As countries further relax their travel restrictions and people head out to their dream vacations, brands will have new opportunities to innovate and enhance customer experiences aligned with the return of travel.” With COVID-19 continuing to result in additional checks and balances at airports, it is inevitable that travellers will demand fresh airport lounge experiences. The increased emphasis on safety and celebration of the return to travel is expected to make travellers attach an increased value to travel-related benefits. This calls for brands to identify innovative ways to retain loyalty among current customers, whilst attracting new ones by leveraging lounge access and flight-delay benefits; such as Collinson’s SmartDelay, which offers lounge services when customers’ flights are delayed or cancelled. About the Research Between 9 April to 6 June 2022, the data collection agency, Lucid, carried out fieldwork and independently sampled 5,387 respondents across 7 major markets in Asia Pacific: Australia, China, Hong Kong, India, Japan, Singapore and South Korea. The audience of this research were frequent travellers who own a credit or charge card with travel rewards or benefits. This research informs how they perceive various payment card travel benefits, particularly access to airport lounges and the Priority Pass lounge programme, and profiles their travel behaviour, including typical travel taken before the COVID-19 pandemic, travel taken in 2021, and expected travel in 2022.
