Collinson International, a global leader in the provision of airport experiences, loyalty and customer engagement solutions, partners with China Ping An Insurance (Hong Kong) to offer SmartDelay™ as a complimentary benefit to its customers. The partnership enables eligible online travel insurance customers in Hong Kong (SAR) who have registered their flight to access over 1,600 airport lounges or alternative benefits in the event of a flight delay or cancellation.
With travel returning at speed post-pandemic, recent flight delay statistics* show that 33 million travellers across Asia Pacific were impacted by more than an hour of flight delays. In addition, Collinson International’s Fear of Switching Off (FOSO) study found that 6 in 10 travellers in Asia Pacific were unable to fully relax when they encountered preflight issues such as flight delays. With travel emerging as one of the highest spend categories for respondents in Hong Kong (SAR) and also across all Asia Pacific markets – accounting for almost a third of annual expenditure – brands have more opportunities to build stronger relationships with their customers, by offering rewards and benefits designed to reduce travel stress.
SmartDelay, now available across all three tiers of China Ping An Insurance (Hong Kong)’s online travel insurance policies, enables travellers to visit an airport lounge or choose an alternative benefit such as a spa experience, sleep pod visit or restaurant discount, without the need to complete a claim form. As soon as travellers are advised of a flight delay of over an hour or flight cancellation, they are sent a QR code to visit the airport lounge or take advantage of an alternative benefit. Customers can enjoy these benefits by simply registering their flight no less than 2 hours before the scheduled departure time, with China Ping An Insurance (Hong Kong)’s policy enabling one additional person travelling with the policyholder to enjoy the benefits of SmartDelay.
"Travel in Asia Pacific is well on its way to recovery. However, increased passenger traffic can also result in a more challenging journey. The ability to escape busy public spaces within airports and relax in a quiet sanctuary is increasingly attractive to travellers – especially when experiencing added stress from a flight delay or cancellation."
"With SmartDelay, brands can be there at their customers’ time of need with a simple and seamless solution that alleviates some of this stress."
“We are delighted to partner with China Ping An Insurance (Hong Kong) to extend SmartDelay to their online travel insurance policy holders, offering them peace of mind during such unforeseen circumstances,” said Todd Handcock, Global Chief Commercial Officer and Asia Pacific Executive Chair at Collinson International.
“China Ping An Insurance (Hong Kong) cares about our customers and we are devoted to becoming a trusted insurance partner who provides protection to our customers in various life stages and also during their travel," said Hugo Yeung, Deputy General Manager at China Ping An Insurance (Hong Kong). “Through this partnership, our customers can travel with a peace of mind as they are now able to gain instant access to a wide network of airport lounges and travel experiences globally without having to go through a tedious claims procedure, in the event of flight delays or cancellations.”
For more information and to check on eligibility, please visit this website.
*Data is sourced from Cirium and reflects data as of June 2024.
