In an increasingly competitive landscape driven by technological advancements, evolving consumer expectations, customer loyalty and engagement are pivotal in driving growth and maintaining a competitive edge.
Establishing customer loyalty and engagement requires brands in the insurance sector to focus on their most valuable customers and provide them with the right products and benefits to better engage with them, earn their loyalty and thereby drive superior commercial results.
At the upcoming InsureTech Connect Japan (ITC) 2025, James Ellis, Collinson International’s Vice President of Business Development in Asia Pacific, Yashish Dahiya, Chairman & Group CEO, PB Fintech Limited, Policybazaar Insurance Brokers Private Limited, Steven Tan, Senior Vice President, Business Development and Product, MSIG and Krishna Manda, Executive Officer, Customer Care and Policy Admin, AI Business Leader, Metlife Japan will join moderator, Yuichi Nakanishi, Collinson International’s Director for Business Development, Japan in a panel discussion to share their insights on the following areas:
Current opportunities and challenges insurance brands face to attract and retain their most valued customers
Evolving consumer preferences and expectations in Japan; and more broadly, Asia Pacific
Best practice examples of how organisations in the insurance sector have successfully unlocked the power and influence of experience-led rewards and benefits on consumer engagement and loyalty
Details of the panel session are as follow:
Date: 6 March 2025, Friday
Time: 10am – 10:30am (JST)
Venue: Toranomon Hills Mori Tower, 5th Floor (Track 2)
Click here to register for the event.
