Our SmartDelay team won the Travel Product Innovation award at the International Travel Insurance Conference in Madrid enhanced SmartDelay product, ‘SmartDelay Plus’. In the event of flight delay and/or cancellation, travellers will not only have access to Collinson’s global LoungeKey™ network of over 1,100 lounges but we have enhanced SmartDelay to widen the scope of coverage and offer more than just lounge vouchers. Customers can now alternatively claim a financial value for food or drink at selected airside restaurants and bars globally, and we can now also provide instant cash compensation payments to customers via a number of options, including PayPal or directly into a customer’s card account. We are delighted to accept this award after such a turbulent year and this win not only rewards the team that has been working across Collinson to integrate our lounge and insurance products all through COVID but will spur us on to continue to innovate going forward with new and exciting features going live this year.
