Collinson International, a global leader in the provision of airport experiences, loyalty and customer engagement solutions, and owner and operator of Priority Pass, partners with leading insurance provider, Sompo Insurance Thailand (Sompo) to bring a new level of ease to its travelling customers with the introduction of Sompo Smart Delay. This partnership provides Sompo’s customers in Thailand instant access to over 1,600 airport lounges and travel experiences globally, making flight delays less stressful for travellers.
Recent flight delay statistics* show that as of June 2024, 33 million travellers across Asia Pacific were impacted by more than an hour of flight delays. In turn, six in ten travellers surveyed through Priority Pass research revealed that preflight issues can initiate stress and a “Fear of Switching Off” (FOSO) for the rest of their trip. With travel being one of the highest spend categories for respondents across all Asia Pacific markets – accounting for almost a third of annual expenditure – there is an opportunity for brands to build stronger relationships with their customers by offering benefits designed to reduce travel stress.
With the seamless integration of Collinson International’s SmartDelayTM solution into Sompo’s platform, Sompo TravelJoy, single and annual trip policyholders will be able to redeem access to airport lounges and travel experiences as soon as a flight delay occurs. Eligible policyholders will automatically be sent a digital lounge access voucher, through which they can easily redeem their real-time travel benefit**.
“Our partnership with Collinson International is a strategic leap forward in redefining the future of travel insurance. As the first Sompo entity to pioneer the innovative Sompo Smart Delay feature, we're proud to lead this initiative that will soon be expanded across other Sompo entities in the Asia Pacific region,” said Aditya Vardhan Tibrewala, CEO of Sompo Insurance (Thailand). “By offering exclusive perks like Sompo Smart Delay, we're not just positioning Sompo Thailand as a trailblazer in the industry, we're setting a new standard for the entire travel insurance in the Thai market to deliver an unparalleled travel experience."
"Collinson International's global reach, strategic expertise, and innovative approach to customer benefits make them the perfect partner to elevate our offerings. Together, we're excited to redefine what it means to be a travel insurance provider and deliver exceptional value to our customers."
"With our recent research revealing that travellers in Thailand greatly value airport lounge access, particularly during the event of a flight delay, we are confident that our partnership with Sompo will provide a convenient and accessible solution that will alleviate travel stress and provide their valued customers a place to unwind and relax at the airport; enabling them to enjoy their upcoming travel with peace of mind. We look forward to welcoming eligible Sompo policyholders to our vast network of airport lounges and travel experiences internationally,” said Todd Handcock, Global Chief Commercial Officer and Asia Pacific Executive Chair at Collinson International.
For more information on Sompo Smart Delay (made available via the Sompo TravelJoy platform), please click here.
*Data is sourced from Cirium and reflects data as of June 2024.
**Conditions are as specified by the policy. Buyers should understand the details of their coverage and its respective conditions before deciding to purchase insurance each time.
